1.1 Purpose of the Agreement

Welcome to Amy, the first virtual travel agent in Bangladesh. By using this website ("Site"), you confirm, agree, and accept all the terms and conditions outlined below, along with any legal notices, policies, and guidelines linked to this agreement ("Agreement"). If you do not agree with these terms, you must discontinue using this Site.

1.2 Acceptance of Terms

By accessing or using our services, you acknowledge and accept these Terms and Conditions in full.

1.3 Modifications to Terms

Amy reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the Site signifies acceptance of the updated terms.

2.1 Website & Services

Refers to Amy’s platform, including flight bookings, hotel reservations, and other travel-related services.

2.2 User & Customer

Users are individuals who browse or book services through Amy. Customers refer to users who complete a booking.

2.3 Third-Party Providers

Refers to airlines, hotels, car rental agencies, and tour operators providing services through Amy.

3.1 Eligibility Criteria

Users must be legally capable of entering into a binding contract and must be at least 18 years old.

3.2 User Account and Security

Users are responsible for maintaining account security and confidentiality of login credentials.

3.3 Accuracy of Information

Users must provide accurate and up-to-date information when making bookings.

3.4 Prohibited Activities

Users must not engage in fraudulent activities, misuse the platform, or violate any applicable laws.

4.1 Ticket Prices and Availability

Prices are subject to change without prior notice. Availability is determined by the airline.

4.2 Airline Rules & Regulations

Users must comply with airline-specific policies regarding check-in, baggage, and other services.

4.3 Baggage Policies

Baggage allowances and fees vary by airline. Users should verify before travel.

4.4 Cancellation, Rescheduling & Refunds

Changes and refunds are subject to airline policies. Service fees may apply.

4.5 No-show & Missed Flights

Missed flights may result in forfeiture of the ticket price without refund.

4.6 Travel Insurance

Users are encouraged to purchase travel insurance for added protection.

5.1 Application Process & Documentation

Amy assists in visa processing but does not guarantee approval.

5.2 Processing Time & Approval Responsibility

Visa approval is solely at the discretion of the respective consulate or embassy.

5.3 Refund & Rejection Policy

Visa processing fees are non-refundable, even in cases of rejection.

5.4 Legal Compliance

Users must comply with the immigration laws of the destination country.

6.1 Booking Confirmation & Payment

Full payment is required at the time of booking unless otherwise specified.

6.2 Cancellation & Modification Policy

Changes are subject to the hotel's policies and may involve penalties.

6.3 No-Show & Early Checkout

Failure to check in or early departure may result in charges.

6.4 Hotel Terms & Conditions

Each hotel has specific policies that users must adhere to.

7.1 Accepted Payment Methods

Amy accepts multiple payment methods, including credit/debit cards and mobile payments.

7.2 Pricing & Currency

Quoted prices may be subject to exchange rate fluctuations.

7.3 Taxes & Service Charges

Users are responsible for any applicable taxes and service charges.

7.4 Payment Failures & Fraud Prevention

Fraudulent transactions will be reported, and services may be withheld.

8.1 Refund Processing Time

• Refunds will be processed within 1 to 14 business days, depending on the payment method used.
• The refund will be credited via the same payment channel used for payment.

8.2 Flight Bookings

• Amy follows the airline’s cancellation and reissue policies.
• Travelers must request cancellations or changes at least 48 hours before departure to avoid no-show charges.
• Cancellations or reissues require contacting Amy at +88 096 7878 5656 or via Amy Chat.
• Airlines may charge a cancellation or reissue fee, and Amy may impose additional charges beyond airline fees.
• EMI-related charges, if applicable, will be deducted from the refund amount.
• Convenience charges are non-refundable.

8.3 Hotel Bookings

• Amy follows each property’s cancellation policy.
• Travelers must cancel bookings via Amy Chat or by contacting Amy at +88 096 7878 5656.
• Cancellation fees may apply based on the hotel’s terms and cancellation timing.
• Changes are depended on hotel’s terms and conditions .
• Black-out date bookings are non-cancellable and non-refundable.
• EMI-related charges, if applicable, will be deducted from the refund amount.
• Convenience charges are non-refundable.

8.4 "Amy Flex Search" Bookings

• "Amy Flex Search" combine flights from different airlines under one itinerary, each subject to individual airline policies.
• If a flight in a "Amy Flex Search" is not booked or issued, it will be refunded or reissued as per the respective airline’s policy.
• Flight fares are subject to change based on airline availability and policies.
• Any changes or cancellations must be handled directly with the respective airline.
• Refund, cancellation, or date change requests will follow airline policies along with Amy’s service fees.
• Amy is not liable for issues arising from combining flights from different airlines.
• Travel insurance is recommended to cover unforeseen events.

8.5 Visa Services

Visa fees and service charges are strictly non-refundable, even in cases where a visa is denied.

8.6 Force Majeure & Unforeseen Circumstances

Amy is not liable for disruptions due to natural disasters, strikes, or government-imposed restrictions.

9.1 Passport & Visa Requirements

Users must ensure valid travel documents and obtain necessary visas before departure.

9.2 Health & Vaccination Guidelines

Travelers must comply with health regulations, including vaccination requirements.

9.3 Government Travel Restrictions

Users must adhere to any travel advisories or restrictions imposed by authorities.

9.4 Passport, Visa & Immigration Responsibility

If a passenger is denied entry or deported by the immigration or relevant authorities of the destination country (including but not limited to Deportee, INAD (Inadmissible Passenger), Blacklist, Visa/Entry Restrictions, or any other reason), all related costs—including fines, additional airfare, airline charges, and any other official expenses—shall be the sole responsibility of the passenger and/or the ticket purchaser.

AMY / Be Fresh PLC shall not be liable for any financial or legal obligations arising from such situations. The passenger and/or the ticket purchaser agrees to bear and settle all such expenses immediately.

By proceeding with the booking/payment, you acknowledge that you have read, understood, and accepted these terms and conditions.

10.1 Accuracy of Personal Details

Users must provide accurate personal information to avoid booking issues.

10.2 Compliance with Airline & Hotel Policies

Users must follow the specific terms set by service providers.

10.3 Consequences of Misuse

Misuse of the platform may result in account suspension or legal action.

11.1 Role as an Intermediary

Amy does not own any travel services but connects travelers with airlines, hotels, and tour operators. Service providers are responsible for the accuracy of their listings, which may change without notice. If issues arise during booking or travel, Amy will assist within the provider’s standard policies.

11.2 Service Limitations

Amy is not responsible for supplier errors, cancellations, or operational failures.

11.3 Liability for Third-Party Errors

Amy is not liable for service disruptions caused by airlines, hotels, or other third-party providers.

12.1 Website Content Ownership

All content on Amy’s platform is the intellectual property of Amy and may not be copied without permission.

12.2 Usage Restrictions

Users must not reproduce, distribute, or misuse any part of the platform.

12.3 Copyright & Trademark

Amy’s trademarks and branding elements are legally protected.

13.1 External Service Providers

Amy may include links to third-party websites, but it does not endorse their services.

13.2 Liability for Third-Party Content

Amy is not responsible for the accuracy or reliability of third-party content.

14.1 Collection & Usage of Personal Information

Amy collects and processes user data in accordance with its privacy policy.

14.2 Data Security Measures

User data is stored securely, and protective measures are in place.

14.3 Cookie Policy

Cookies are used to enhance user experience and track usage analytics.

15.1 Governing Law & Jurisdiction

These Terms are governed by the laws of Bangladesh.

15.2 Arbitration Process

Disputes may be resolved through arbitration as per applicable laws.

15.3 Contacting Customer Support

For disputes or complaints, users should reach out to Amy’s support team.

16.1 Notification of Updates

Amy reserves the right to modify these Terms at any time. Users will be notified of significant changes.

16.2 User Acknowledgment & Acceptance

Continued use of the Site after modifications implies acceptance of revised terms.

17.1 Customer Support Details

Users can contact customer support via phone or email for assistance.

17.2 Office Address & Email

Amy’s official address and email contact information are available on the website.